Customer Support Executive – Kollam
Job Overview
We are looking for a friendly, patient, and customer-focused Customer Support Executive to join our team in Kollam. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience through phone, email, chat, or in-person support. This role requires strong communication skills, problem-solving ability, and a service-oriented mindset.
Job Location
📍 Kollam, Kerala
Job Type
🕒 Full-Time / Part-Time
Key Responsibilities
- Handle customer queries and complaints through calls, emails, chat, or direct interaction
- Provide accurate information about products, services, and policies
- Resolve customer issues in a timely and professional manner
- Escalate complex issues to the appropriate team or supervisor when required
- Maintain records of customer interactions, feedback, and resolutions
- Follow up with customers to ensure satisfaction
- Coordinate with internal teams to improve service quality
- Maintain a polite, positive, and professional attitude at all times
Required Skills & Qualifications
- Minimum qualification: Plus Two / Degree (preferred)
- Excellent communication skills in Malayalam and English
- Good listening and problem-solving abilities
- Basic computer knowledge (MS Office, CRM systems, or similar tools)
- Ability to handle customers calmly and professionally
- Willingness to work in shifts if required
Experience
- 0–3 years of experience in customer support, call center, or service roles
- Freshers with good communication skills may also apply
Salary & Benefits
💰 Salary: As per experience and skills
🎯 Additional Benefits:
- Performance-based incentives
- Training and skill development
- Career growth opportunities
- Supportive work environment
Working Hours
⏰ Shift-based / fixed shifts (depending on business operations)
Who Should Apply
This role is ideal for candidates who:
- Enjoy helping people and solving problems
- Have strong communication skills
- Can work in a fast-paced customer service environment
- Are looking for long-term career growth in customer support
How to Apply
Interested candidates can apply by submitting their resume and contact details through the job application form. Shortlisted candidates will be contacted for further rounds.